A new set of furniture from the beginning of the door, it became a trouble. In the past two years, the bedroom and study room of Zhenjiang’s consumer Shang’s family has become a “forbidden placeâ€. The door has been closed and the whole family has “smelled the smell†for these two rooms. For a long time, Ms. Shang and her husband only Being able to board another place, a set of furniture makes the whole family "have a hard time returning home." The culprit of all this is that the formaldehyde emission of this set of furniture exceeds the standard. In order to protect her legitimate rights and interests and the health of the whole family, Ms. Shang complained to Zhenjiang City Consumers Association about her rights. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan.
Recently, this consumer complaint was successfully reconciled after sampling and other procedures, and consumers were retired and indemnified with 52,800 yuan. Jiahao room furniture still has odor for two years, consumers have been refunded 50,000 yuan, Jiahao, room furniture, two years of odor, consumers have been refunded 50,000 yuan.
[discussed]
There are still odors in the furniture for two years.
On March 24, 2010, Ms. Shang spent 29,800 yuan to purchase a set of Jiahao room furniture in a large home square in Zhenjiang. When the new furniture was installed at home, the room smelled a pungent smell.
I thought that after a period of use, the odor would disappear automatically. However, after a while, it did not disappear. Instead, it filled the entire bedroom where the furniture was placed. It was suffocating, sore eyes and chest tightness, which affected normal living. In June this year, although it has passed two Year, but the smell is still pungent, find the dealer to ask for a refund, was told that it needs to be tested, and if the furniture is not qualified, it can be refunded. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 Yuan Jiahao's room furniture for two years still has odor consumers have been refunded 50,000 yuan.
[Question]
The results of the two inspections are different.
On June 11 this year, consumers took a piece of board in the closet of the furniture and sent it to Zhenjiang City Product Quality Supervision and Inspection Institute. After testing, the formaldehyde emission of the board was seriously exceeded and it was judged to be unqualified. The test report showed that the amount of formaldehyde released from the furniture panel was 5.6 mg/L. According to national standards: If the formaldehyde emission is greater than 1.5 mg / liter, the standard is a non-conforming product, the relevant manufacturers will be subject to a 50% to three times the sales of fines.
Subsequently, the consumer finds the dealer and asks for a refund. During the negotiation process with the consumers, the dealers proposed that the consumers sent the furniture panels themselves, and they did not participate, and they disagreed with the test results. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 Yuan Jiahao's room furniture for two years still has odor consumers have been refunded 50,000 yuan.
Under this circumstance, the consumer and the dealer together took a piece of board on the purchased furniture closet and sent it to Zhenjiang City Product Quality Supervision and Inspection Institute. After testing, the formaldehyde emission of the piece was 0.9 mg/L. It is judged as qualified.
Why is there a very different result for the two tests? Zhenjiang City Quality Inspection Institute issued a "Note on the difference between the two inspection results of furniture plates" on June 28: After comparing the profiles of the samples submitted twice, There are significant differences in density and color. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan.
[final solution]
Multi-party intervention, consumers get compensation
Due to the different results of the two tests, the two sides had differences on the issue of restitution, but in no case, Ms. Shang complained to the Consumers Association. After receiving the complaint, the Zhenjiang City Consumers Association immediately investigated and dealt with it, but due to the large differences between the two parties, it was impossible to reach an agreement. Under this circumstance, the Consumers Association invited the judges of the Runzhou District People's Court to participate in mediation. The staff of the Consumers Association, the judges, and the lawyers of the City Consumers Association lawyers gathered together to discuss with consumers and dealers. The judge pointed out on the spot that consumers should conduct inspections and appraisals in accordance with relevant regulations. Also pointed out to the dealer that the set of furniture is assembled from multiple pieces of plates, and one piece of the plate is qualified, which does not mean that the whole set of furniture is qualified. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 Yuan Jiahao's room furniture for two years still has odor consumers have been refunded 50,000 yuan.
After obtaining the consent of both parties to the dispute, on July 9th, the staff, distributors and consumers of the Consumers Association went to the consumer's home to pick up 6 pieces of different parts of the purchased furniture for inspection. After testing, one of the six plates had a formaldehyde emission exceeding the standard, which was judged to be unqualified. Accordingly, the Consumer Association determined that the furniture was a substandard product. Recently, after coordination, the dealer finally agreed to remove a full set of furniture from the consumer's home within one week. The return amount was 29,800 yuan, and the loss for consumers was 23,000 yuan, and the inspection fee was 4,800 yuan. Jiahao room furniture is still odorous for two years, consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 yuan Jiahao room furniture for two years still have odor consumers have been refunded 50,000 Yuan Jiahao Hefang Furniture has two years of odor, consumers have been reimbursed 50,000 yuan, Jiahao, room furniture, two years of odor, consumers have been refunded 50,000 yuan.
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