[ China Wardrobe ] Chengdu custom wardrobe is favored by many consumers, but during the visit, the reporter also found that the problems in the process of some custom wardrobe consumption have become the "hardest hit" in the furniture industry complaints.
"Because it is not a finished product, so the current business can only repair the custom closet and can not return, this is also a "hidden rule" of the industry." During the visit, an industry insider told reporters that the biggest attraction of custom furniture is " "," and the serious loopholes are also "fixed."
According to reports, from the consumer orders, organization of production, distribution, home installation and after-sales service, the process of customizing furniture is more complicated, involving more plates, parts and hardware, due to the uniqueness of customization, each detail According to the needs of consumers, once there is a problem, it is very difficult to return.
To this end, the reporter consulted a number of large furniture stores in the city on the return of custom wardrobes, almost all the wardrobe business staff said that if the customized products have serious quality problems, such as environmental indicators are not qualified, and the contracted materials Inconsistent, etc., can be returned, but because the customized products can not be re-sold, it can only be repaired.
It is understood that at present, China's furniture industry follows five national standards. The finished furniture is equipped with the "Guidelines for the Use of Furniture Products", which can be used as proof and tools for consumer legal rights protection. However, there is no uniform within the scope of custom furniture. National or industry standards, therefore, there is no standard to follow in the event of a consumer dispute.
"For the current custom furniture industry, there is no uniform standard, the material, environmental protection, price and other aspects are still based on the agreement between manufacturers and consumers. Some consumers are also complaining that after the custom furniture is installed, it feels at home. The decoration style is not good.†Consumers should not blindly customize the wardrobe. They should carefully inquire and review the contractual agreement, and communicate with the manufacturer before placing an order to avoid unnecessary disputes with the manufacturer.
Zhejiang Lamon Technology Inc. , https://www.babychaires.com