Recently, the Yuhang Branch of Hangzhou Industrial and Commercial Bureau received a complaint from the consumer, Ms. Wang, saying that it had customized a set of furniture to a brand furniture store. After the arrival, the color and requirements were inconsistent, and the merchants had no agreement, so they complained to Yuhang 12315.
According to Ms. Wang, in late April, she went to a brand furniture hall in Jiangnan Furniture Market to customize a set of furniture for the new house being renovated. In the sample display area of ​​the store, she saw a set of wardrobes with the same color as the decoration of the home, so on the spot and The merchant signed a purchase agreement with a total price of more than 30,000 yuan.
However, when the custom-made furniture was delivered to the home in early May, Ms. Wang found that the color of the furniture was inconsistent with the color of the samples displayed in the store. Careful Ms. Wang came to the furniture hall with the drawer panel to make a color comparison. The result showed that the color of the sample was vanilla yellow, and the color of the drawer panel brought by herself was darker than the sample.
In this regard, the merchant's explanation is that the sample furniture has been stored in the store for 2 years, and the color may change slightly. Ms. Wang's furniture is new, so the color is not wrong, it is still vanilla yellow. Explain this, Ms. Wang is not a taste in her heart, and several visits to the door failed in half a month. Therefore, Ms. Wang complained to the industry and commerce.
In the process of mediation of business people, both the merchant and Ms. Wang hold the same word. The merchant acknowledged that the furniture color of Ms. Wang’s furniture and the samples in the store had slight color difference, but it was not serious and was not a quality problem. Moreover, even if the manufacturer repaints the paint, the color of the sample cannot be produced. Because the color of the sample is formed for a long time, the request for refund by the consumer and the color re-spraying of the furniture are unreasonable and unfounded. Ms. Wang suggested that the two doors of the wardrobe, the drawer panel and a Roman column are more obvious in color, and the merchant is required to provide the blank for the above goods free of charge.
In this regard, the industrial and commercial mediator pointed out to the merchant that the dispute was caused by the color difference between the products provided by the merchant and the furniture samples displayed by the advertisements. The consumers were not at fault, and the merchants provided the goods and services. Put consumer satisfaction first. After mediation, the merchant finally promised to provide Ms. Wang with two doors, a drawer panel and a white column of a Roman column.
Industry and Commerce 12315 reminds consumers that when customizing furniture, it is necessary to leave more attention. The specific information such as the model, style, material, color, presence or absence of damage, delivery time, etc. should be stated on the purchase agreement, so as not to cause the goods to be delivered incorrectly. The board can also facilitate the rights protection.
Source: Youth Times
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