Chen Yaqin, manager of Mingya Home (Aussen)
Good product quality is naturally impeccable, but in the fiercely competitive home improvement market, product quality alone cannot be established. Good pre-sales and after-sales service is the magic weapon for merchants to win customers' trust. Manager Chen has solved for us. Among them, our interviews began in this way.
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Maxima is finally being Bole
When talking about the sales experience of the suite, Manager Chen talked and talked, sometimes humorous and calm. But behind every mouth, there has always been a silent side. When recalling his own job search, Manager Chen was quite emotional. The university major is clothing design. After graduation, he naturally started his job. He has been working in Shenzhen for two years. However, as a woman, drifting around is always difficult. He will return to his hometown in Nanchang soon. Started a wholesale business. Then, because of the child, the business has been stranded.
Women seem to be very caring for themselves. Manager Chen is no exception. If he thinks that if he does business, he will not be able to take good care of his family. He simply chooses to find a job in the furniture city. After a few turns, I finally met Aussie Zhang, and as Maxima was in Bole, Chen finally found a sense of belonging in the natural mattress of General Agent Zhang. After working for a while, due to the outstanding ability and the sudden departure of the Australian-American employees, Manager Chen entered the Amerison at the invitation of Zhang and fell in love with it.
Do one line, love one line
When I first came into contact with Ami Sen, Chen Jie didn't know about the sale of the suite. Fortunately, the sales industry has never changed from its own, and with its own experience and extraordinary intelligence, it quickly went smoothly. The joy of the first single, so that Chen sister remembers. The customer has never been here before, but he got it done that day, and the order is more than 20,000. After the success, he has more or less touched himself. In fact, it is not difficult, sometimes sometimes I set myself up with psychological barriers. As long as I turn over the ridge, many things will be solved.
Chen’s ability, Zhang Zong looked in his eyes and rejoiced in his heart. It is because of this, Zhang is more trusting, and Chen Jie has found the direction of her struggle here. In the eyes of outsiders, they are more like a family, and they don’t see any points. As Chen Jie said: "I am very good at getting along with the boss. The boss is more assured that I am going to do things. I believe in everything. I personally feel that if the boss does not believe you, you will not be able to do it to him. I When I explained to the customer, I was thinking that the discount could be won for the customer." Based on this idea, Chen Jie gradually fell in love with the job and also had a soft spot for the products of Amerison.
Smile service, win customer word of mouth
In today's building materials market, brands of the same quality and the same price abound, and how to stand out in the complicated market, terminal sales are particularly important. What is the terminal sales ratio? It is better than service. Chen Jie gave such a reply. The same product, a shopping guide attitude is kind, a shopping guide attitude is bad, the results are completely different. In this regard, Manager Chen will systematically train the shopping guides of various stores, teach some experience in terminal sales, how to contact different types, and grasp the psychology of customers, Chen Jie will teach them one by one. And in the cultivation of new people, it also gives a good standard: introspection. After receiving a customer, I have to think about it in reverse. Don't say that this customer has finished the reception. In fact, the task has not been completed. You have to think about why this customer does not order. The next time I meet this customer, how should I go? do. As long as you learn to be flexible, your ability will continue to improve.
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