The management of the children's paradise and the manager are inextricably linked. Then how should the excellent manager himself be improved and what kind of ability he should have? Below, we have compiled some of them and hope to help those engaged in amusement management.
What is the significance of the manager's job?
Follow the company's development strategy and business philosophy, determine the job setup, work flow, management specifications, and innovation and implementation of operations management activities at each store, and constantly pursue high-efficiency equipment operation, high-level service quality, and high standard of environmental sanitation. , strive to create a healthy and fashionable entertainment experience environment, continue to shape the company's brand and a good social image.
As a manager, what are the quality requirements?
1. With a strong sense of professionalism and a high sense of responsibility, honesty and integrity, strict discipline, waiting for people, set an example, broad-minded, calm and calm.
2. Strong team management skills, goal management skills, organizational management skills, and communication skills. Good at language, thought, and emotional communication.
3. Have a certain ability of learning, innovation, analysis, decision-making, authorization, and incentive; can use the correct way of thinking, analysis, carry out effective innovation, improvement, and change; and can properly solve all kinds of emergencies.
As a manager, what needs to be done?
1, spread culture, clear idea
Disseminating culture, clarifying concepts, clarifying the company's established corporate goals, corporate principles, corporate values, work discipline, job responsibilities, and behavioral norms and other rules and regulations, and taking the lead in compliance with the practice, and continuing to guide employees so that employees have clear ideas and correct The behavior gradually gradually recognized the corporate culture as all the employees in the company.
2. Improve the environment and stimulate passion
Efforts to improve the work environment of employees, such as the refurbishment and decoration of business sites, office areas, and leisure areas, ensure the normal use of work tool supplies, and rationally design various work forms, organize office and computer files, and strive to create a kind of The orderly, comfortable, and tidy work environment enabled employees to enter the work with joy.
3. Democratic decision-making, unified thinking
When managers meet to discuss in-store work, they should recruit key employees and outstanding employees to participate in the discussion, understand the information of each post, work together to formulate new systems and new measures, and clearly implement the implementation rules to ensure that all employees will have follow-up work. Unified understanding and implementation standards.
4. Strengthen training and develop in an all-round way
Pay attention to the improvement of the professional skills and overall quality of the employees, irregularly perform on-site job skills training and skill training to properly handle customer complaints. It also organizes employees to learn life motivation, successful methods, and personal knowledge, and has gradually improved the staff's comprehensive ability and quality. Managers also need to strengthen training and guidance so that they can maintain a good working condition. In the training work, it should be clear that the stagnation of employees is the company's backwardness.
5. Appropriate authorization, each responsible
According to the personality characteristics of each employee and past performance, allocating different special work to each employee, exerting their expertise, tapping their potential, stimulating their work enthusiasm, triggering their enthusiasm and creativity, and giving them appropriate guidance to make it The ability to find problems and solve problems on their own will get more training and improvement in practice, and gradually clarify the unity of power and responsibility.
6. Reasonable rewards, improve welfare
According to the company’s salary framework, formulate a salary plan that is suitable for the shop and a reasonable assessment criteria. Based on the daily work of the employees and the performance of the special work, conduct timely, open, well-founded assessments, appropriately open the employee’s bonus gap, and implement festivals. Distribution of gifts, employee birthday benefits, physical health checks, staff dinners and karaoke, off-season outings and other measures to enhance employee cohesion.
7. rewards and punishments, effective incentives
Formulate a clear rewards and penalties system, provide timely and appropriate rewards and incentives to employees who have achieved outstanding performance, practical skills tests, and good performance in equipment game competitions such as rankings, suggestions for rationalization, and picking up money in order to continuously inspire employees' work. Enthusiasm; for the violation of the work discipline or code of conduct does not meet the requirements, and did not perform their own job responsibilities, but also give some criticism and corrections, through rewards and punishments and raise the overall level of the team.
8. Sincerely communicate and strengthen unity
Talk to employees in the company from time to time, understand the working status of each employee, care about the work and family life of employees, meet the reasonable requirements of the employee platform, solve problems in a timely and sincere manner for them, in order to maintain the stability of personnel; at the same time understand the company's surviving After the problem, the system was amended in time to prevent the continuation of the problem. In the exchange, we treat people fairly, believe and respect each employee, eliminate the conflicts between employees in time, use the sincere trust of employees in exchange for the sincere respect of the employees, and strive to build a harmonious and united atmosphere, and constantly improve the team. The collective spirit and cohesion.
9. Timely elimination and keeping vitality
For those employees whose working ability is not up to the requirements and those who affect the development of the company's team, they cannot meet the requirements after training and guidance. They should be promptly dismissed or dismissed in order to maintain the stability and development of the existing team. It is also necessary to constantly replenish fresh blood into the company to inject new vitality and motivation.
10. Promote conservation and maintain costs
Improve employees' awareness of saving, pay attention to office, washing, consumables, and the use of water and electricity that can be saved, reasonably and fully use existing resources, improve the use of unreasonable goods, and clarify the purchase, write-off, and check-out system of goods.
11. Equipment maintenance, protection of operations
Persist in the maintenance of recreational equipment and hydroelectric facilities, a monthly work schedule can be formulated and gradually implemented on schedule to ensure normal operations in the venue.
12. Prepare for a rainy day and respond to the crisis
Gradually establish a crisis early warning mechanism in the store and formulate crisis countermeasures as early as possible, such as the replacement of corresponding posts after the employee leaves the post, related inspections of the functional departments, power cuts, sick leave of the middle management personnel, and vicious competition in the same industry.
In short, in the internal management, we should establish a "people-oriented" management philosophy, that is, management should be based on the dignity of the staff, the goal-oriented, development-oriented, moral service, credit people, treat people with sincerity, Believe in employees, inspire employees, and make it clear that only through cooperation can the company's cohesion and team combat effectiveness be improved.
External business:
1. Create an atmosphere, comfortable entertainment
Efforts should be made to ensure that the equipment is clean and tidy, that damaged or defective equipment be repaired in a timely manner, and that the state of use of the equipment and ancillary equipment be regularly checked. Improve lighting and lighting, ventilation, and refrigeration systems in the venue. Clean floors, walls, and objects in the air at regular intervals. Regularly update posters and decorations in the venue.
2 change the layout, reasonable placement
Appropriately adjust the position of gifts in the venue in a timely manner, push new gifts, new equipment to attract customers, and fully and rationally use the space inside the venue to disperse customer traffic.
3. Data management, timely adjustment
According to the equipment operation data and the players' suggestions and opinions, the equipment needs are adjusted appropriately to suit more players and cultivate their interest. According to the trend of dolls and gifts, gradually understand the customer's favorite style.
4. Gather players/parents, strengthen friendship/communication
Continuously improve the membership information and the loyalty of the player's customer settings, try to understand each player, meet the player's reasonable requirements, strengthen the company's exchanges with consumers, and gradually establish long-term friendship to form a stable customer base.
5. Hold an event to enhance the experience
Regular equipment games and competitions are held to increase the fun of players/children and their pride in winning prizes while gaining prizes. At the same time, they can also increase mutual understanding between players.
Strengthen the company's corporate cultural display activities, experiential activities and interactive activities in the store, so that the player's customers get more experience.
6. Properly promote and expand influence
Choosing the right company to carry out mutual promotion activities, expand the visibility in the society, and gradually increase the reputation on the basis of good faith management, and constantly establish a good social image.
7. External affairs, flexible processing
In the premise of maintaining the interests of the store, there are polite, effective and flexible dealing with related matters, friendly cooperation with businesses, and to maintain good relations with the functional departments to ensure the normal operation of the company.
These are the small series of finishing about the manager how to improve their own management level, how to solve some of the usual face of store management problems, of course, these are just some of them, the specific issues need to be combined with the actual to give specific programs, these need the manager First of all, you can set an example. At the same time, there is also the close cooperation of a team.
Glass Ashtray
Glass Ashtray
Xi'an ATO International Co., Ltd , https://www.ato2008.com