Wang Zhiqiang, General Manager of Tianjin Branch
[Reporter] Would you please talk about the relationship between the peak of the industry and the unique service concept of our company?
[Wang] From 20008 to the present, the prosperity of the entire home furnishing industry is declining, but the more the decline is more challenging for our industry, when the market shrinks, the customers are relatively less concentrated, which is precisely the companies The beginning of PK strength. In many companies, performance and profit assessment are the first priority. However, within the company's peak company, customer satisfaction assessment is the most important thing, that is, whether you are doing well or not is not your decision, nor is it The performance has the final say, the customer has the final say! This kind of assessment is an upgrade of customer service. It needs to be accumulated slowly in the early stage. Only in this way, the ability of the enterprise will become stronger and stronger. The peak of the industry pays attention to gaining reputation with integrity. As long as we promise to give customers things, we will guarantee The quality and quantity are completed!
[Sohu Home] You mentioned integrity and word of mouth, how do we do it?
[Wang Zong] Our store's comprehensive exhibition hall has 9,000 square meters. It is second to none in the Tianjin industry. Customers can see the scale of the company when they enter the store. Customers naturally know that we are a strong and reliable big company. The industry's peak has been doing environmental protection for 9 years and has occupied an absolute leading position in the industry. Regardless of whether your decoration is simple or complicated, the most fundamental thing is to be environmentally friendly and healthy. Our engineering volume is the largest in the country, and building materials are also distributed nationwide. We have a relatively competitive advantage in terms of price, and quality and quality are also in front of us. We allow all our customers to enjoy one-stop home improvement services at the peak of the industry, truly saving time, worry and effort, and let customers feel that the choice of industry peak value for money, value for money.
[Reporter] The industry peak and many first-line home brands bundled sales, how do we maximize the power of brand alliance?
[Wang Zong] We have at least five major events every year, each time let these building materials brands directly participate, all the suppliers gather and make profits, add up together, save the owners a large part of the cost, so that the owners enjoy the real Affordable. We and our suppliers will have regular seminars on consumer services to discuss how to better serve our customers and let our customers feel the power of team service! In this team, the peak of our industry is to do the renovation and ensure environmental protection! What the supplier has to do is to give the most quality and price guarantee! Everyone is doing it with heart and serving with heart. So we can call it the concept of "a family serving a customer."
[Reporter] What activities have the industry peak recently? What plans are there in the future?
[Wang Zong] It is expected that in August, we will hold a large-scale event for the second anniversary of Fenggehui Store. Our activities are based on the actual needs of customers. Our activities are not just simple promotions, but more attention is paid to The interaction between the customers, let them feel that the decoration is no longer a distracting, annoying thing but to play with the decoration! Let the customer really feel that the decoration can be easily and easily happy. The future industry summit will continue to explore the differentiation of the home industry, constantly improve themselves, and persistently provide customers with the most sincere service and communication!
[Reporter] Thank you, Mr. Wang, for accepting our interview today, and wishing that the development of the industry's peak is booming and creating new achievements!
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